Comfy Chair gives a 10 year warranty on all its products related to breakage. Do you have problems with the assembly due to an incorrectly delivered part? Or does the product not meet up your expectations? Please let us know. We will do our utmost to solve the problem. Damage due to normal waer and tear, intent or nochchalance, bumps, scratches, etc. are not coverd by the warranty.

Ordering products online from Canada Comfy Chair is easy, quick and safe. You can purchase the products safe and secure at www.comfychair.nl/en.



Canada Comfy Chair uses a secure web environment. The URL in the address balk will look like this: https://www.comfychair.nl/en/



You can recognise a secure web environment by the ‘https://’.

Online purchase:


iDeal

Paypal

Mastercard

VISA

Maestro

Bancontact

Sofort Banking

Belfius Direct Net

KBC/CBC

We will ship your order within three working days with DPD Parcel Service.
You will receive an e-mail from DPD with a Track & Trace code. Once your order is being handled by DPD you will be able to follow the status with this code. DPD will give you a time indication/ arrival date.



If you are not present at the moment of delivery, the deliverer will leave the parcel with your neighbours or at a DPD pick-up point. By means of a card with a ‘not at home’ code, you will be able to find out where you can pick up the parcel. At a DPD pick-up point the parcel will be kept for one week. After a week, the parcel will be returned to Canada Comfy Chair.

It is possible to pick-up the products yourself in Barneveld, the Netherlands. You can make an appointment for pick-up after you purchased the products at the website. To make an appointment, please contact our Customer Service.

Upon receipt of the Canada Comfy Chair furniture, you are granted a 30-day cooling-off period. Please unpack the products carefully and inspect them immediately upon arrival. Is it not what you expected? Then you can return the products by the following steps:


1. Pack the products, unassembled, in the original packaging

2. Inform our Customer Service by phone or email about the return, so we can start the return process. Together with you, we will choose the most convenient way to return the products.

3. After we have received the products in good condition, we will transfer the purchase amount to you.


Conditions of returns

- You can only return unassembled products, unless you bought the products already assembled. In that case, we ask you to return or bring the products to us yourself, in the same condition as they were delivered.

- If you return the entire purchase within the 30-days withdrawal period, you will receive a full refund.

- If you return part of the purchase within the 30-days withdrawal period, you will be refunded the purchase amount of the returned items.

- The shipping of the returns will be on your account.

- To refund you, will we use the same method of payment used for the original transaction.

- We will refund the purchase amount after we have received the products complete, undamaged and in the original packaging or when you have provided evidence of having returned the products.

- We may charge you for any damage, such as visible signs of use or missing parts.

Upon receipt of the Canada Comfy Chair furniture, you can exchange the products within 30 days of receipt, if the product of your desire is in stock. For exchanges, please follow these steps:


1. Contact our Customer Service to check whether the product you want is available.

2. Pack the received products in the original packaging.

3. Send the products back to us. Together with you, we will decide what is the most convenient way to do this.

4. After we have received the products in good condition, we will send you the product you want.



Conditions for exchanges

- You can only exchange unassembled products, unless you bought the products already assembled. In that case, we ask you to return or bring the products to us yourself, in the same condition as they were delivered.

- The shipping costs for returning the products are for your own account, unless it concerns a complaint that has been discussed with us.

- We will send you the desired products after we have received the returned products complete, undamaged and in the original packaging or when you have proven that you have returned the products.

- We may charge you for any damage, such as visible signs of use or missing parts.

After you have placed an order, you can cancel it free of charge before shipment via our Customer Service. If you have already paid for the order, we will refund the total purchase amount to you.

Did you receive an incomplete order? Our apologies! Please contact our Customer Service, so we can check whether or not a product has been left behind by the transporter or has been delivered elsewhere. We will make sure you will receive your order complete.

Did you try to make a purchase trough the website and has your payment failed or was it declined? These are some possible causes:

- A malfunction at your bank or payment processor;

- The amount of your order is higher than the set spending limit on your payment account;

- Insufficient or inadequate balance on the payment account;

- Web shop malfunction.


If your payment fails or is declined, we advise you to contact our Customer Service.