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At Comfy Chair, we want you to enjoy your purchase for many years to come. That’s why we stand behind the quality of our products and offer clear warranty terms.
On this page, you’ll find everything you need to know about the warranty period, what is and isn’t covered, and what to do if something goes wrong with your Comfy Chair.
Still have a question? You can contact us using the details below:
All our products are made and packed with great care. Even so, a component may occasionally arrive damaged, or a break in the wood may develop over time.
We offer a 10-year warranty against wood breakage. This means that if the wood breaks during normal use, the damage is covered by our warranty.
If a break does occur, please send us an email with a clear photo of the damage. We’ll be happy to help and find a suitable solution.
Damage that is not caused by breakage is not covered by the warranty. This includes damage resulting from normal wear and tear, deliberate misuse, negligence, impacts, scratches and similar causes.
Cracking or natural movement in wooden garden furniture is also a normal characteristic of the material. Wood reacts to changing weather conditions, which can cause it to expand, contract or develop small cracks over time. These natural changes are not covered by the warranty.
For more information, please also see our Terms and Conditions.
Is your delivery incomplete? We’re sorry about that. Please contact us and we’ll be happy to help.
Possible reasons:
• Can’t find the screwdriver bit? Check the outside of the box carefully – we attach it there.
• Is something missing from the box? We’ll send the missing part to you as soon as possible.
• Have you not received your order, or only part of it? A parcel may have been delayed with the carrier or delivered incorrectly. We’ll check where it is and make sure you receive the rest of your order.
We pack all our products with great care. Unfortunately, a part can occasionally become damaged before dispatch or during delivery.
Please email our Customer Service team and include a clear photo of the damaged part. We’ll be happy to help and find a suitable solution.
Our 10-year warranty covers breakage of the wood that occurs during normal use. If a wooden component breaks and the product has been used as intended, the damage may be covered by the warranty.
Normal wear and tear, scratches, impact damage, misuse and natural changes in the wood are not covered.
Not all cracks in wood are considered a defect. Wood is a natural material that responds to changes in temperature, moisture, sunlight and other weather conditions. As a result, small cracks, movement, unevenness or natural greying may occur over time.
These natural characteristics are not covered by the warranty. However, actual breakage of the wood or a material defect may be covered, provided the furniture has been assembled and used correctly.
If you believe your Comfy Chair furniture has a defect or is covered by the warranty, please contact our Customer Service team by email. Include a clear description of the issue and, where possible, several photos showing the damaged or defective part.
This helps us assess your warranty claim quickly and determine the most suitable solution.
