Home »
Changed your mind, or would you prefer a different product? No problem. On this page, you’ll find everything you need to know about returns, exchanges and cancelling an order.
Still have a question? You can contact us using the details below:
You have the right to cancel your online purchase within 14 days of receiving your order. You do not need to give a reason for cancelling.
To exercise your right to cancel, you must inform Comfy Chair within this 14-day period, for example by email or telephone. Simply returning the products without notifying us is not sufficient.
After notifying us, you have 14 days to return the products.
We will refund the purchase price and the cost of our standard delivery option. If you chose a more expensive delivery method, any additional delivery costs will not be refunded.
We will issue your refund without undue delay and no later than 14 days after we receive the returned products, or after you provide evidence that you have sent them back, whichever occurs first. The cost of returning the products is your responsibility.
– You may return products within the applicable 14-day cancellation period. We recommend handling the products only as much as necessary to inspect them and determine their nature, characteristics and functionality.
– Please return products in their original condition and, where reasonably possible, in their original packaging. If a product has been assembled, used or handled beyond what is necessary to inspect it, and this results in a reduction in value, we may make an appropriate deduction from your refund.
– If your products were assembled by us before delivery, please contact us before returning them. Due to their size, we will discuss the most suitable way to return the products.
– If you return your entire order within the applicable cancellation period, we will refund the purchase price and, where required, the standard delivery costs.
– If you return only part of your order, we will refund the purchase price of the returned items.
– You are responsible for the direct cost of returning the products, unless otherwise required by applicable consumer law.
– Refunds will be made using the same payment method used for the original transaction, unless agreed otherwise.
– We may withhold the refund until we have received the returned products or you have provided evidence that you have sent them back, whichever occurs first.
– If the products have been damaged or handled beyond what is necessary to inspect them, resulting in a reduction in value, we may make an appropriate deduction from the refund.
After receiving your Comfy Chair furniture, you have a 14-day cancellation period. Carefully unpack the products and inspect them as soon as they arrive. If they are not quite what you expected, you can return them. Here’s how:
You can exchange products within 14 days of receiving your order, provided the item you would like instead is in stock. Here’s how the exchange process works:
Conditions for Exchanges
– Our exchange service applies to products that are unassembled and in the same condition as when they were delivered. If a product has already been assembled or subsequently disassembled, please contact us so we can discuss the available options.
*If your products were assembled by us before delivery, please contact us before returning them. Due to their size, we will discuss the most suitable way to return or bring them back to us.
– You are responsible for the cost of returning the products, unless the return relates to a complaint or defect that has been agreed with us.
– We will send the replacement products once we have received the returned items complete and undamaged, preferably in their original packaging.
– If the returned products are damaged, show signs of use or have missing parts, we may make an appropriate deduction to reflect any reduction in value.
These exchange conditions do not affect any statutory rights you may have.
You can exchange products within 14 days of receiving your order, provided the item you would like instead is in stock. Here’s how:
Once you have placed an order, you can cancel it free of charge before it has been dispatched by contacting our Customer Service team. If you have already paid for the order, we will refund the full purchase amount.
You have a 14-day cancellation period after receiving your order. Within this period, you must let us know that you wish to cancel your purchase. You can then return the products to us in accordance with our return conditions.
Yes, the direct cost of returning the products is your responsibility, unless the return relates to a complaint or defect for which we have agreed otherwise with you in advance.
Yes, you can exchange products within the 14-day cancellation period, provided the product you would like instead is in stock. Please contact our Customer Service team first so we can check availability and discuss the most suitable way to return the products.
